Write down the factors causing the problem in the second column.This technique starts with a table with the problem outlined in the first column.Example of Using the “Drill Down” Technique To manage this step effectively, it is important to give the floor for everyone in the team to comment and propose his point of view, in order to have a comprehensive vision from all departments and everyone connected to the problem. 6- Analyze data:Īnalyzing the data will help you detect the problem and determine where exactly it is. That will help the team to see the bigger picture, as some of them might be specialized in a specific task and do not have enough data about the whole process. This should include all details from start to end. Write down the process with which you have a problem. 4- Write down a statement to summarize the problem:īefore gathering the team, everyone should be informed about the purpose of the meeting and the meeting agenda, however, writing the problem’s statement is important to make sure that everyone is on the same page and the topic is clear for everyone. To be visible to the whole team, it is a practical method to ignite brainstorming and come up with creative ideas and solutions. 3- Write down the problem on top of a paper or a board: People who are close to the problem see more details than anybody else and are probably able to propose practical solutions. The problem-solving team should contain people who have hands-on experience and knowledge of the process. If you did not identify the problem accurately, the process wouldn’t lead you to the right solution. Because it is the key to the whole process.

Identifying the problem is the most important step in any problem-solving technique. Drill down process: 1- Address the problem:

Mindomo drill down